It should be easy to do business with businesses. The best way to create a remarkable customer experience is to use "tasteful automation" — technology and humans together.
I lead conversational marketing at HubSpot, where my team and I make marketing, sales, and support better with chatbots. Also, I'm building Procket, a service to help experts grow their personal brands.
Outside of that, I love speaking on this space and working with companies to bring these experiences to life for themselves.